CV

QA Engineer

Orange Services, Bucharest

• Automated cross-source reporting and dashboards in Power BI and Grafana, pulling from SQL/MySQL, MongoDB, CSV/Excel and REST APIs.
• Automated OLA breach notifications, ticket completion tracking and 2-hour incident reports, improving accuracy and cutting manual effort.
• Defined the KPI/OLA catalog and built DAX measures and time-intelligence logic for standardized, accurate client-facing reporting.
• Added data validation and anomaly checks that made reporting outputs more consistent and reliable.
• Worked with the NSSO and Problem Management teams on corrective actions and better KPI attainment.
• Worked with IT security teams to protect sensitive data and secure access to reporting platforms.

Tools: Power BI, Grafana, SQL, Python, MySQL, MongoDB, REST APIs, Git, Jira

Front Office Engineer (SSPO)

Orange Services, Bucharest

• Primary point of contact for clients, managing the flow of technical incident information across channels so issues were resolved on time.
• Introduced automation (email quality checks, ticket follow-up tracking) that reduced departmental workload and raised customer satisfaction.
• Built internal dashboards from high-volume operational data to raise the department's quality of service.
• Translated technical information for non-technical stakeholders across teams.

Customer Support Specialist

Majorel (Bolt UK), Remote

• Remote support for the Bolt UK project, resolving issues for customers and drivers.
• Handled cases from minor inquiries to complex application and financial issues in a proprietary support system.

MSc Mobile Communications

POLITEHNICA Bucharest

GPA 9.14/10. Thesis: "Multiple Access Techniques for 6G Systems (NOMA, RSMA, OAM)", graded 10/10.

BEng Telecommunications and Communication Systems

POLITEHNICA Bucharest

Specialization in Telecommunications Technologies and Systems.